Outside Sales Associate

POSITION PURPOSE
The Outside Sales Associate is responsible for driving new business growth, expanding existing client relationships, and representing More Power Technology Group as a trusted advisor. This role focuses on understanding client needs, positioning appropriate technology solutions, and ensuring a seamless, professional sales experience from first conversation to close.

WAGE RANGE
$26.00 – $31.99 hourly dependent upon experience

KEY RESPONSIBILITIES

Lead Generation

• Identify, research, and pursue new business opportunity directives as identified.
• Follow up on sales opportunities and document findings and progress.
• Generate leads through networking, events, referrals, and outbound research.
• Maintain active prospecting rhythms in alignment with company’s strategic marketing plan.
• Document all actions and other information in the Professional Services Automation (PSA), Centralized Documentation, Quoting, and other applications as directed.
• Maintain situational awareness of vendor partner programs and promotions through continual training and research.
• Research products & services as necessary to stay current with changing technology.
• Coordinate and schedule First Time Appointments between clients and sales team.

Client Engagement & Relationship Management

• Provide sales support for clients both remote and on-site.
• Ensure the sales process is adhered to throughout the transaction and customer interaction.
• Support Inside Sales team with quote creation, cover letter, and information documentation.
• Attend assigned sales training, networking events, and vendor consultations.
• Investigate and resolve sales-related customer complaints and problems.
• Respond to customer sales inquiries via phone, email, and ticketing system.
• Answer phone calls as requested or needed for client inquiries or follow-up activities.
• Maintain situational awareness of regulatory compliance, emerging technologies & trends.

Sales Process Ownership

• Coordinate with Inside Sales as needed to advance sales opportunities through the sales process.
• Consult with Sales Engineers as needed to align the sales presentation with the proposed solution.
• Work cross-department to obtain pre-sales discovery, solution development insights, and vendor promotions.
• Present prepared quotes, project proposals, agreement contracts, or sales materials, sometimes under short notice.
• Develop proposals and other documents as necessary to advance sales opportunities.
• Present proposals to clients in-person or over remote calls as directed.
• Close on sales opportunities through online quoting software, in-person signature, or documented email to approve proposal on the client’s behalf.
• Keep the Business Development Manager informed of customer concerns and quote/proposal progress.

Contribute to Department & Organizational Operation

• Participate in Business Development department meetings, All Staff monthly meetings, and other huddles as needed.
• Provide input for organizational operation and planning.
• Support organizational operation as requested and as needed.
• Keep assigned areas clean and neat.
• Maintain clean and professional appearance for client-facing interactions. 

KNOWLEDGE/SKILL/EXPERIENCE

• One year or more experience in an Inside Sales or related position where selling is a core focus.
• One year or more experience in an Outside Sales or related position where selling is a core focus.
• Knowledge of current services and merchandise offerings related to managed IT services (preferred).
• Knowledge of Managed IT Services and related subscription-based solutions (preferred).
• Demonstrated ability to follow sales frameworks or sales processes.
• Demonstrated ability to perform client-facing presentations of proposals or products offerings.
• Demonstrated ability to establish rapport & build a business & personal relationship over time.
• Demonstrated ability to close sales opportunities with or without assistance.
• Ability to work independently and as a team member. 

HUMAN RELATIONS REQUIRMENTS

• Ability to interact with customers on a professional and friendly level.
• Ability to interact with other employees and management personnel on a professional and friendly level.
• Exhibit traits of personal reliability and consistency on a day-to-day basis.
• Exhibit a willingness to take personal responsibility for ensuring customer satisfaction.
• Exhibit a willingness to ask for and provide assistance to other staff members where and when needed.
• Exhibit a high degree of professional and personal integrity regarding customer and organization equipment and assets.
• Exhibit a high degree of personal grooming and appearance.
• Exhibit a friendly demeanor and an easy smile. 

REPORTING RELATIONSHIPS

• Report directly to Business Development Manager.
• Coordinate customer service activities with other sales and operations representatives.
• Consult with sales and service staff as necessary when preparing quotes and other materials.
• Consult with Sales Engineer or other technical staff to develop solutions for clients.
• Inform the Virtual Chief Information Officer (vCIO) if a client is upset or emotional opposition occurs. 

FREEDOM TO ACT

• Update customer information as needed.
• Coordinate directly with other personnel as needed to ensure customer satisfaction and timely completion of assigned responsibilities.

NOTE: This position description is representative of major requirements and is not intended to be all-inclusive.