Level II Technician

Represent the company in matters pertaining to commercial client computer systems and networks to ensure the timely and accurate completion of customer service solutions.



POSITION: Business Computer Technician (Level II)


Represent the company in matters pertaining to commercial client computer systems and networks to ensure the timely and accurate completion of customer service solutions.


  • Complete assigned work as specified in the PSA.
  • Install networks and systems.
  • Service networks and systems.
  • Respond to requests from customers for technical assistance and support.
  • Load and configure network and system software and hardware.
  • Troubleshoot and repair network and system hardware and software problems.
  • Complete work order documentation in a timely and accurate manner. * Maintain tools and equipment.
  • Maintain assigned tools, test equipment, and spare parts in good working order.
  • Provide input for the selection of tools and test equipment. * Provide technical input during bid preparation.
  • Participate in pre-job bid meetings as requested.
  • Interface with customers to identify needs, concerns, and to recommend solutions.
  • Interface with Sales personnel to determine specifications for customer solutions.
  • Estimate man-hour requirements. * Research technical issues as necessary.
  • Provide technical solutions using all available resources.
  • Research knowledge base as necessary to provide solutions. * Contribute to efficient and effective business operations.
  • Participate in staff meetings.
  • Provide input to business operations and planning.
  • Assist in the selection and development of service staff.
  • Support business operations as requested and as needed.
  • Participate in safety and quality control meetings.
  • Assist in keeping assigned areas clean and neat.
  • Add/Update Client documentation in PSA.
  • Maintain technical competency.
  • Maintain A+ certification.
  • Maintain model/brand service certifications.
  • Must have a valid driver’s license and reliable vehicle to perform onsite work that can be over 1 hr. away drive time.


  • Preferred Three (3) years of experience as a computer technician.
  • CompTIA A+ Certification.
  • Possess or acquire CompTIA Network+ or Security+ certification within 12 months of assignment.


  • Ability to interact with customers on a professional and friendly level.
  • Ability to interact with other employees and management personnel on a professional and friendly level.
  • Exhibit supervisory, and team leader skills.
  • Exhibit traits of personal reliability and consistency on a day-to-day basis.
  • Exhibit a willingness to take personal responsibility for ensuring customer satisfaction.
  • Exhibit a willingness to ask for, and provide assistance to other personnel.
  • Exhibit a high degree of professional and personal integrity regarding customer and store equipment and assets.
  • Exhibit a high degree of personal grooming and appearance.


  • Report directly to Service Manager
  • Supervise the activities of service personnel as needed.


  • Implement technical solutions


  • $26.00 – $30.00/hour and health benefits
  • Great opportunity and a clear path to vertical progression to Level III Engineer.

NOTE: This position description is representative of major requirements and is not

intended to be all-inclusive.


  • Dental insurance
  • Health insurance
  • Vision insurance


  • 8 hour shift
  • Monday to Friday
  • On call

COVID-19 considerations:
To keep our technicians safe we are allowing employees to work from home. All on-sites are handled by management unless a tech doesn’t mind going onsite. Technicians must continue to meet key performance indicators while working from home.


  • Bachelor’s (Preferred)


  • Windows: 1 year (Preferred)
  • Active Directory: 1 year (Preferred)

Work Location:

  • Multiple locations

Company’s website:

  • http://www.morepowertech.com

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings