Level 1 Technician

Represent the company in matters pertaining to commercial client computer systems and networks to ensure the timely and accurate completion of customer service solutions.


POSITION: Business Technician (Level I) 


Work with our clients in a professional manner to help troubleshoot and remediate issues in several different environments both onsite and remote. Work independently and with a team to provide the best possible service to our customers. 


  • Complete assigned work as specified by our PSA. 
  • Service and test computer systems. 
  • Provide remote technical assistance over the phone, chat or remote sessions 
  • Support end-user operating systems and miscellaneous software applications. 
  • Complete documentation in a timely and accurate manner. 
  • Perform on-site work as assigned. 
  • Consult with higher level technical support to determine resolutions. * Maintain tools and equipment. 
  • Maintain assigned tools, test equipment and spare parts in good working order. 
  • Provide input for the selection of tools and test equipment. * Research technical issues as necessary. 
  • Provide technical solutions using all available resources. 
  • Research knowledge base as necessary to provide solutions. * Contribute to efficient and effective business operations. 
  • Participate in staff meetings. 
  • Provide input to business operations and planning. 
  • Support business operations as requested and as needed. 
  • Participate in safety and quality control meetings. 
  • Assist in keeping assigned areas clean and neat. 
  • Add/Update Client documentation in PSA. 
  • Maintain technical competency. 
  • Acquire and/or maintain A+ certification. 
  • Acquire and/or maintain model/brand service certifications as needed. 


  • Six (6) months experience as a service technician. 
  • Possess or acquire CompTIA A+ Certification within 6 months of assignment. 
  • Must have a valid drivers license and reliable vehicle to perform onsite work that can be over 1 hr. away drive time. 


  • Ability to interact with customers on a professional and friendly level. 
  • Ability to interact with other employees and management personnel on a professional and friendly level. 
  • Exhibit traits of personal reliability and consistency on a day-to-day basis. 
  • Exhibit a willingness to take personal responsibility for ensuring customer satisfaction. 
  • Exhibit a willingness to ask for and provide assistance to other personnel. 
  • Exhibit high degree of professional and personal integrity regarding customer and store equipment and assets. 
  • Exhibit high degree of personal grooming and dress code adherence. 


  • Report directly to Service Manager 


  • Implement technical solutions 


  • $21.00 – $25.00/hour DOE and health benefits 
  • Great opportunity and clear path to vertical progression to Level II and Level III Engineers. 

NOTE: This position description is representative of major requirements and is not 

intended to be all-inclusive.