Career Opportunities – Level Il Technician Job Posting

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POSITION: Business Technician (Level II)

 

POSITION PURPOSE

Represent the company in matters pertaining to commercial client computer systems and networks to ensure the timely and accurate completion of customer service solutions.

ACCOUNTABILITIES/TASKS

  1. Complete assigned work as specified in the PSA.
  • Install networks and systems.
  • Service networks and systems.
  • Respond to requests from customers for technical assistance and support.
  • Load and configure network and system software and hardware.
  • Troubleshoot and repair network and system hardware and software problems.
  • Complete work order documentation in a timely and accurate manner.
  1. Maintain tools and equipment.
  • Maintain assigned tools, test equipment and spare parts in good working order.
  • Provide input for the selection of tools and test equipment.
  1. Provide technical input during bid preparation.
  • Participate in pre-job bid meetings as requested.
  • Interface with customers to identify needs, concerns, and to recommend solutions.
  • Interface with Sales personnel to determine specifications for customer solutions.
  • Estimate man-hour requirements.
  1. Research technical issues as necessary.
  • Provide technical solutions using all available resources.
  • Research knowledge base as necessary to provide solutions.
  1. Contribute to efficient and effective business operations.
  • Participate in staff meetings.
  • Provide input to business operations and planning.
  • Assist in the selection and development of service staff.
  • Support business operations as requested and as needed.
  • Participate in safety and quality control meetings.
  • Assist in keeping assigned areas clean and neat.
  1. Maintain technical competency.
  • Maintain A+ certification.
  • Maintain model/brand service certifications.
  • Maintain Microsoft Certifications.

KNOWLEDGE/SKILL/EXPERIENCE REQUIREMENTS

  • Three (3) years experience as a computer technician.
  • CompTIA A+ Certification.
  • Possess or acquire CompTIA Network+ or Security+ certification within 12 months of assignment.

HUMAN RELATIONS REQUIRMENTS

  • Ability to interact with customers on a professional and friendly level.
  • Ability to interact with other employees and management personnel on a professional and friendly level.
  • Exhibit supervisory, and team leader skills.
  • Exhibit traits of personal reliability and consistency on a day-to-day basis.
  • Exhibit a willingness to take personal responsibility for ensuring customer satisfaction.
  • Exhibit a willingness to ask for, and provide assistance to other personnel.
  • Exhibit high degree of professional and personal integrity regarding customer and store equipment and assets.
  • Exhibit high degree of personal grooming and appearance.

REPORTING RELATIONSHIPS

  • Report directly to Service Manager
  • Supervise activities of service personnel as needed.

FREEDOM TO ACT

  • Implement technical solutions

NOTE: This position description is representative of major requirements and is not

intended to be all-inclusive.

Send Resume to:

hr@morepowertech.com

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